SpinVoyage Privacy Policy

At SpinVoyage, we respect your privacy and are committed to protecting the personal data you share with us when you visit spinvoyage.com, register an account, or use our casino and sportsbook services. This Privacy Policy explains what information we collect, why we collect it, and how we use, store, and protect it. By using our platform, you agree to the practices described below. Our SpinVoyage Online Casino operates under a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, and we handle your data in line with the regulatory obligations attached to that licence.

Information We Collect

We at SpinVoyage collect information to verify your identity, process transactions, and provide a safe gaming environment. Our Spin Voyage platform gathers data at several stages of your relationship with us, from the moment you create an account to every deposit, withdrawal, and wager you make.

• We collect registration details such as your name, date of birth, e-mail address, phone number, and country of residence
• We gather KYC documentation, including a government-issued photo ID and proof of residence no older than three months, when verification is required
• We record payment information connected to the methods you use, including Visa, Mastercard, SEPA, Revolut, Wise, N26, Google Pay, Apple Pay, Neteller, Skrill, Paysafecard, Interac, MuchBetter, ecoPayz, bank wire, and local transfers
• We track your gaming activity, including wagers, deposits, withdrawals, bonus usage, and loyalty points earned on real money slot bets
• We log technical data such as your IP address, device type, browser, and the household or shared computer you use to access our services
• We retain communication records from live chat and e-mail exchanges with our support team

How We Use Your Information

Our VegasVoyage approach — rather, our SpinVoyage approach — to data processing is built around transparency. We use your information to open and manage your account, process deposits and withdrawals, run the internal audit that every withdrawal passes through, and apply the one-account-per-person rule covering your family, household address, e-mail, telephone number, payment account, and IP address. We also use your data to administer our loyalty programme across its 26 levels, calculate weekly cashback, and determine eligibility for promotions such as the welcome package, weekly reloads, and tournament prizes.

Here at SpinVoyage, we use your data to detect and prevent bonus abuse, including collusion, software manipulation, VPN use, and exploitation of loopholes. If such activity is identified, we may confiscate bonus-related winnings, restrict access, or permanently suspend an account, and we rely on accurate personal data to apply these measures fairly.

Marketing Communications

We may send you promotional messages about offers like Grand Monday, Tuesday Power, or our birthday bonus, but only where you have opted in. You can withdraw your consent at any time by contacting our support team or adjusting your communication preferences in your account settings. Our Spin Voyage marketing practices always respect your right to opt out.

Legal Basis and Restricted Territories

We process personal data on the basis of contractual necessity, legal obligation, legitimate interest, and consent where applicable. Because promotions are not available to players from certain countries, including Belarus, France, Spain, the United Kingdom, the USA, Russia, Ukraine's Crimea, Donetsk, and Luhansk regions, and a substantial list of further jurisdictions where no-deposit offers are excluded, we use your declared country of residence and IP data to confirm eligibility and apply these restrictions correctly. Our SpinVoyage team also confirms that the Install App, Email Confirmation, and Phone Number Confirmation bonuses require data verification since they are limited to players in Cyprus, Malta, and Canada.

Data Sharing and Disclosure

We do not sell your personal data. However, we may share information with trusted third parties strictly for operational purposes:

• We share data with payment processors to complete deposits and withdrawals
• We disclose information to regulatory authorities under our Anjouan licence when legally required
• We work with identity verification providers to complete KYC checks
• We may share data with fraud prevention and auditing services to support the internal audit applied to every withdrawal
• We engage game providers such as NetEnt, Evolution Gaming, Pragmatic Play, and Microgaming for the purpose of operating fair and functional gameplay, without disclosing more data than necessary

Cookies and Tracking Technologies

Our Spin Voyage website uses cookies and similar technologies to remember your session, language preference between English and French, and gameplay settings. We use cookies to analyse traffic, improve site performance, and tailor promotional content. You can manage cookie preferences through your browser settings, though disabling certain cookies may limit your ability to use some features of our casino and sportsbook.

Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. Our SpinVoyage infrastructure incorporates encryption for sensitive data transmission, restricted internal access, and regular security reviews. While we work hard to safeguard your information, no system can guarantee absolute security, and we encourage you to use strong passwords and keep your login credentials confidential.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to comply with our legal, regulatory, and accounting obligations under our Comoros licence. Loyalty points never expire and account levels are never reset, so we retain the underlying activity data accordingly. Where you request account closure, we may still retain certain records where retention is required by law or necessary to resolve disputes.

Your Rights

You have rights regarding the personal data we hold about you, and we are committed to helping you exercise them without unnecessary delay.

• You can request access to the personal data we hold about you
• You can ask us to correct inaccurate or incomplete information
• You can request deletion of your data, subject to our legal retention obligations
• You can object to certain processing activities, including direct marketing
• You can withdraw consent at any time where processing is based on consent
• You can request a copy of your data in a portable format

To exercise any of these rights, you can contact our support team at [email protected], available alongside our 24/7 live chat in English and French.

Children's Privacy

Our services are intended only for adults who meet the applicable minimum age for gambling in their jurisdiction. We do not knowingly collect data from minors, and if we become aware that a minor has registered an account, we will take immediate steps to close it and delete the associated data.

International Data Transfers

Because our SpinVoyage Online Casino serves players primarily in Canada while operating under a Comoros licence, your data may be transferred and processed outside your country of residence. We take steps to ensure that any such transfer is handled with an appropriate level of protection consistent with this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post the revised version on this page, and continued use of SpinVoyage after changes take effect constitutes your acceptance of the updated terms. We encourage you to review this page periodically.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal data, please reach out to our team at [email protected] or through our 24/7 live chat. We at SpinVoyage are always available to address your privacy concerns.